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General Support
Need help with the app or have a question about how something works?
hello@myglowai.io →Privacy & Data
Questions about your data, or a request to access or delete it.
hello@myglowai.io →Bug Report
Found something not working correctly? Tell us what happened.
hello@myglowai.io →Feature Request
Have an idea to make GlowAI better? We genuinely want to hear it.
hello@myglowai.io →Press & Media
Media inquiries, interviews, and press kit requests.
hello@myglowai.io →Partnerships
Business partnerships, collaborations, and brand opportunities.
hello@myglowai.io →What to expect
We read every email and reply as quickly as we can.
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When we reply
Monday – Friday9:00 AM – 6:00 PM (UK time)
Saturday – SundayLimited support
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We monitor email around the clock, but most replies go out during these hours.
For urgent issues, please include "URGENT" in your subject line and we'll prioritise it.